LOW POLI

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Politique de confidentialité

Last Updated: 29 septembre 2025

At Low Poli, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make purchases on our website https://lowpoli.com, qui vend des produits physiques imprimés en 3D.

Nous nous conformons au GDPR (EU), CCPA (USA), DSVGO, and AVG.

1. Informations que nous collectons

Nous pouvons collecter les types de données suivants :

  • Informations de compte et d'achat : nom, e-mail, adresse de livraison, adresse de facturation, détails de paiement et historique des commandes.
  • Données techniques : adresse IP, type de navigateur, type d'appareil, pages visitées et temps de navigation.
  • Communications de support : messages envoyés via les formulaires de contact, l'e-mail ou le chat.
  • Données marketing et réseaux sociaux : interactions avec les publicités ou le contenu partagé sur des plateformes comme Facebook, Instagram et TikTok.

2. Comment nous utilisons vos données

Vos données sont utilisées pour :

  • Traiter et livrer vos commandes physiques.
  • Gérer votre compte et fournir un support client.
  • Envoyer des mises à jour de commandes et des communications transactionnelles.
  • Améliorer l’expérience du site web et analyser l’utilisation.
  • Respecter les obligations légales et prévenir la fraude.
  • Envoyer des communications marketing (uniquement si consentement donné).

3. Payments and Security

Payments are processed securely via trusted partners such as Stripe and PayPal. We do not store full credit card information on our servers.

We implement technical and organizational measures to protect your data from unauthorized access or misuse.

4. Cookies and Similar Technologies

We use cookies and similar technologies only after your consent, except for strictly necessary cookies:

  • Strictly necessary cookies – required for website functionality (e.g., cart, login, security).
  • Statistics cookies – to analyze traffic and improve the site.
  • Marketing and tracking cookies – to measure campaigns and display personalized ads.
  • Social media cookies – to enable sharing and interaction with Facebook, Instagram, TikTok, etc.

You can manage your cookie preferences at any time via the banner or your browser settings.

5. Conditional Cookie Consent

  • On your first visit, a cookie consent banner will appear asking for permission for marketing, analytics, and social media cookies.
  • Strictly necessary cookies will be applied regardless of consent.
  • You can withdraw or change your consent at any time.

6. Sharing Your Data

We may share your personal data with:

  • Payment processors and delivery partners (Stripe, PayPal, shipping providers).
  • Marketing and analytics platforms (Google Analytics, Meta Ads).
  • Legal authorities when required by law.

We do not sell your personal data to third parties.

7. Data Retention and Security

  • Your data is stored securely on protected servers.
  • We retain your data only as long as necessary for legal, operational, or commercial purposes.

8. Your Rights (GDPR / CCPA / DSVGO / AVG)

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing or cookies.
  • Request data portability.
  • File a complaint with a data protection authority.

To exercise your rights, contact us via the details below.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

9. Contact Us

lowpoli
NIF: PT268228418
Morada: Coimbra, Portugal
Email: service@lowpoli.com
Website: https://lowpoli.com