Política de privacidade

Last Updated: 29 de setembro de 2025

At Low Poli, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make purchases on our website https://lowpoli.com, que vende produtos físicos impressos em 3D.

Cumprimos com o GDPR (EU), CCPA (USA), DSVGO, and AVG.

1. Informações que recolhemos

Podemos recolher os seguintes tipos de dados:

Informações de conta e compra: nome, e-mail, morada de envio, morada de faturação, dados de pagamento e histórico de encomendas.
Dados técnicos: endereço IP, tipo de navegador, tipo de dispositivo, páginas visitadas e tempo de navegação.
Comunicações de suporte: mensagens enviadas através de formulários de contacto, e-mail ou chat.
Dados de marketing e redes sociais: interações com anúncios ou conteúdo partilhado em plataformas como Facebook, Instagram e TikTok.

2. Como usamos os seus dados

Os seus dados são utilizados para:

Processar e entregar as suas encomendas físicas.
Gerir a sua conta e fornecer apoio ao cliente.
Enviar atualizações de encomendas e comunicações transacionais.
Melhorar a experiência do site e analisar a utilização.
Cumprir obrigações legais e prevenir fraudes.
Enviar comunicações de marketing (apenas se consentido).

3. Payments and Security

Payments are processed securely via trusted partners such as Stripe and PayPal. We do not store full credit card information on our servers.

We implement technical and organizational measures to protect your data from unauthorized access or misuse.

4. Cookies and Similar Technologies

We use cookies and similar technologies only after your consent, except for strictly necessary cookies:

Strictly necessary cookies – required for website functionality (e.g., cart, login, security).
Statistics cookies – to analyze traffic and improve the site.
Marketing and tracking cookies – to measure campaigns and display personalized ads.
Social media cookies – to enable sharing and interaction with Facebook, Instagram, TikTok, etc.

You can manage your cookie preferences at any time via the banner or your browser settings.

5. Conditional Cookie Consent

On your first visit, a cookie consent banner will appear asking for permission for marketing, analytics, and social media cookies.
Strictly necessary cookies will be applied regardless of consent.
You can withdraw or change your consent at any time.

6. Sharing Your Data

We may share your personal data with:

Payment processors and delivery partners (Stripe, PayPal, shipping providers).
Marketing and analytics platforms (Google Analytics, Meta Ads).
Legal authorities when required by law.

We do not sell your personal data to third parties.

7. Data Retention and Security

Your data is stored securely on protected servers.
We retain your data only as long as necessary for legal, operational, or commercial purposes.

8. Your Rights (GDPR / CCPA / DSVGO / AVG)

Access, correct, or delete your personal data.
Withdraw consent for marketing or cookies.
Request data portability.
File a complaint with a data protection authority.

To exercise your rights, contact us via the details below.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

9. Contact Us

lowpoli
NIF: PT268228418
Morada: Coimbra, Portugal
Email: service@lowpoli.com
Website: https://lowpoli.com