Privacy Policy

Last Updated: September 29, 2025

At Low Poli, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make purchases on our website https://lowpoli.com, which sells physical 3D-printed products.

We comply with GDPR (EU), CCPA (USA), DSVGO, and AVG.

1. Information We Collect

We may collect the following types of data:

Account and purchase information: name, email, shipping address, billing address, payment details, and order history.
Technical data: IP address, browser type, device type, pages visited, and browsing time.
Support communications: messages sent through contact forms, email, or chat.
Marketing and social media data: interactions with ads or shared content on platforms like Facebook, Instagram, and TikTok.

2. How We Use Your Data

Your data is used to:

Process and deliver your physical orders.
Manage your account and provide customer support.
Send order updates and transactional communications.
Improve the website experience and analyze usage.
Comply with legal obligations and prevent fraud.
Send marketing communications (only if consented).

3. Payments and Security

Payments are processed securely via trusted partners such as Stripe and PayPal. We do not store full credit card information on our servers.

We implement technical and organizational measures to protect your data from unauthorized access or misuse.

4. Cookies and Similar Technologies

We use cookies and similar technologies only after your consent, except for strictly necessary cookies:

Strictly necessary cookies – required for website functionality (e.g., cart, login, security).
Statistics cookies – to analyze traffic and improve the site.
Marketing and tracking cookies – to measure campaigns and display personalized ads.
Social media cookies – to enable sharing and interaction with Facebook, Instagram, TikTok, etc.

You can manage your cookie preferences at any time via the banner or your browser settings.

5. Conditional Cookie Consent

On your first visit, a cookie consent banner will appear asking for permission for marketing, analytics, and social media cookies.
Strictly necessary cookies will be applied regardless of consent.
You can withdraw or change your consent at any time.

6. Sharing Your Data

We may share your personal data with:

Payment processors and delivery partners (Stripe, PayPal, shipping providers).
Marketing and analytics platforms (Google Analytics, Meta Ads).
Legal authorities when required by law.

We do not sell your personal data to third parties.

7. Data Retention and Security

Your data is stored securely on protected servers.
We retain your data only as long as necessary for legal, operational, or commercial purposes.

8. Your Rights (GDPR / CCPA / DSVGO / AVG)

Access, correct, or delete your personal data.
Withdraw consent for marketing or cookies.
Request data portability.
File a complaint with a data protection authority.

To exercise your rights, contact us via the details below.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.