Last updated: 29 September 2025

1. Introduction

Welcome to Low Poli, an online store selling physical products. These Terms and Conditions (“Terms”) govern your access to and use of our website, as well as purchases made through it.

By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our services.

2. Account Registration

• You may create an account to make purchases.
• You are responsible for keeping your login details confidential.
• You must notify us immediately if your account is used without your permission.

3. Products, Orders, and Payments

• All products are subject to availability.
• Prices are displayed in the applicable currency and may include taxes depending on your location.
• Payment is processed securely via third-party providers. Low Poli is not responsible for any issues caused by these providers.
• You agree to provide accurate billing and shipping information.

4. Shipping & Delivery

• Delivery times are estimated and not guaranteed.
• Low Poli is not responsible for delays caused by carriers, customs, or other third parties.
• Risk of loss passes to the customer upon delivery.

5. Right of Withdrawal (EU Customers)

• As a consumer within the EU, you have the right to withdraw from your order within 14 days of receiving the product.
• Products must be returned unused and in their original packaging.
• Refunds will be processed after the returned product is received and inspected.

6. Privacy & Data Protection

• We comply with GDPR, DSVGO/AVG, and other applicable data protection laws.
• We collect personal data only for order processing, shipping, marketing (if consented), and improving our services.
• Users have the right to access, correct, delete, or restrict processing of their data.
• For more information, please see our Privacy Policy.

7. Cookies & Tracking

• Our website uses cookies. Strictly necessary cookies are always active. Other cookies (analytics, marketing) require your consent.
• You can accept or reject non-essential cookies via the cookie banner.
• For details, see our Cookie Policy explaining types of cookies, duration, and how to manage them.

8. Electronic Communications

By interacting with us via email, forms, or website notifications, you consent to receive communications electronically. These satisfy any legal requirements for written communication.

9. Limitation of Liability

• Our products and website are provided “as is”.
• Low Poli is not liable for indirect or consequential damages, including loss of profit, business interruption, or data.
• Our total liability is limited to the purchase price of the product.
• This does not exclude liability for death, personal injury, fraud, or any liability that cannot be excluded under law.

10. Indemnification

You agree to indemnify Low Poli from any claims, damages, or losses arising from misuse of our products, violation of these Terms, or infringement of third-party rights.

11. Termination

We may suspend or terminate your account or access if you breach these Terms.

12. Governing Law & Dispute Resolution

• These Terms are governed by Portuguese law.
• Any disputes will be resolved by the courts of Portugal.
• EU customers may also use the Online Dispute Resolution (ODR) platform.

13. Updates to Terms

We may update these Terms from time to time. The latest version will always be available on this page. Continued use of the website after updates constitutes acceptance of the new Terms.

14. Contact Information

lowpoli
NIF: PT268228418
Morada: Coimbra, Portugal
Email: service@lowpoli.com